Last updated: September 2026

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River Jones Records respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit or purchase from our website.

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1. Who we are

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River Jones Records
Business address: Eastfield, Eardisley, Hereford, HR4 6PF
Email: info@riverjonesrecords.com

For the purposes of UK data protection law, we are the data controller for the personal information we collect through our website.

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2. Information we collect

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When you place an order or contact us, we may collect:

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• Your name

• Billing and delivery address

• Email address

• Telephone number, where provided

• Order and purchase details

• Information you provide when contacting us

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We may also collect limited technical information when you use our website, such as your IP address, browser type and information about how you use the site.

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3. How we use your information

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We use your information to:

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• Process and deliver your orders

• Take and manage payments

• Communicate with you about your order

• Respond to enquiries

• Manage returns, refunds and customer service

• Maintain and improve our website

• Meet our legal and accounting obligations

• Send marketing communications where you have given permission or where otherwise permitted by law

 

We will only use your personal information where we have a lawful basis for doing so, such as fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate interests or obtaining your consent.

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4. Payments

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Payments are processed through secure third-party payment providers.

River Jones Records does not normally have access to or store your full payment card details.

Your payment information is handled in accordance with the relevant payment provider's privacy and security policies.

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5. Sharing your information

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We may share relevant information with trusted third parties where necessary to operate our business, including:

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• Payment providers

• Delivery and postal services

• Website and ecommerce service providers

• IT and hosting providers

• Professional advisers where necessary

• Government or regulatory authorities where legally required

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We do not sell your personal information to third parties.

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6. Marketing

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If you choose to subscribe to River Jones Records marketing communications, we may use your email address to send you news, new releases, signed records, promotions and other relevant updates.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us.

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7. Cookies

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Our website may use cookies and similar technologies to make the website function properly, understand how visitors use the site and improve your experience.

Some cookies may be placed by third-party services used on our website.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser or our website's cookie settings where available.

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8. How long we keep your information

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We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, dealing with returns and refunds, meeting legal and accounting requirements and resolving disputes.

Different types of information may therefore be kept for different periods.

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9. Your rights

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Under UK data protection law, you may have the right to:

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• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

• Request certain information in a portable format

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You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

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You can find information about making a complaint through the Information Commissioner's Office.

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10. Contact us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

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River Jones Records
Email: info@riverjonesrecords.com
Address: Eastfield, Eardisley, Herefordshire, HR3 6PF

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11. Changes to this policy

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We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

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The latest version will always be published on this page.

Last updated: September 2026